Refund Policy

1. Service Guarantee Framework

Our commitment to excellence in AI-powered photo enhancement drives our comprehensive refund framework. This policy establishes clear guidelines for credit reimbursement requests and processing procedures to ensure customer satisfaction.

2. Qualifying Circumstances

Credit reimbursement consideration applies to these specific situations:

• Platform malfunctions preventing successful photo processing or restoration completion
• Fraudulent or unauthorized financial transactions affecting user accounts
• Extended service outages exceeding 24 hours without prior user notification
• Severe enhancement quality defects that cannot be resolved through technical support intervention

3. Exclusions and Limitations

The following circumstances typically do not qualify for reimbursement:

• Successfully processed credits that have generated completed photo enhancements
• Subjective dissatisfaction with restoration outcomes or aesthetic preferences
• Processing errors resulting from incorrect file uploads or user input mistakes
• Credit purchases exceeding the 30-day eligibility window

4. Reimbursement Request Procedure

To initiate a credit reimbursement request:

1. Submit a detailed inquiry to our support team at support@oldphotorestoration.org
2. Provide complete transaction identification numbers and comprehensive issue descriptions
3. Attach relevant supporting evidence including screenshots, error messages, or documentation
4. Allow 5-7 business days for thorough review and evaluation

5. Processing Schedule

Approved reimbursements are processed within 7-14 business days and credited to the original payment method. Actual processing duration may vary based on financial institution policies and payment provider requirements.

6. Proportional Reimbursements

Circumstances may warrant partial credit reimbursements based on service utilization extent and issue severity. Reimbursement amounts are evaluated individually considering specific case details and usage patterns.

7. Policy Modifications

This reimbursement policy may undergo updates to reflect service improvements and regulatory changes. Policy revisions will be published with updated effective dates, and continued platform usage indicates acceptance of modified terms.

8. Support Contact Details

For reimbursement policy questions or credit refund requests, contact our dedicated support team: