Refund Application

Submit your refund request by contacting our support team

Credit Reimbursement Request Process

Submit your credit reimbursement request by contacting our specialized support team with the comprehensive information detailed below.

Support Team Contact

Reimbursement Support

support@oldphotorestoration.org

Platform: oldphotorestoration.org

Location: Room 102, Pingshan Village, Xili Street, Nanshan District, Shenzhen, Guangdong Province, China

Our dedicated support specialists respond within 24-48 hours during standard business operations.

Essential Documentation Requirements

Please ensure your reimbursement request includes all necessary information for efficient processing:

Profile Identification

• Registered account email address
• Platform username or identifier
• Account creation timestamp

Financial Transaction Data

• Complete transaction identifier or reference code
• Purchase timestamp and total amount
• Payment processing method utilized

Comprehensive Issue Analysis

• Thorough problem description and impact assessment
• Specific occurrence timeline and circumstances
• Resolution attempts and troubleshooting efforts

Evidence and Documentation

• Visual evidence including screenshots or recordings
• System error messages and diagnostic information
• Financial receipts and transaction confirmations

Communication Template Example


                                    Subject: Credit Reimbursement Request - Old Photo Restoration


                                    
                                    Dear Reimbursement Support Team,


                                    
                                    I am submitting a formal credit reimbursement request for my recent platform transaction.


                                    
                                    Profile Identification:

                                    - Registered Email: [Your account email address]

                                    - Platform Username: [Your platform identifier]


                                    
                                    Financial Transaction Data:

                                    - Transaction Reference: [Complete transaction identifier]

                                    - Transaction Date: [Specific purchase timestamp]

                                    - Credit Amount: [Total credit purchase value]

                                    - Payment Processing: [Payment method utilized]


                                    
                                    Issue Analysis:

                                    [Provide comprehensive description of the technical issue, service failure, or circumstances warranting reimbursement consideration]


                                    
                                    Supporting documentation including visual evidence and transaction records are attached for your review.


                                    
                                    I appreciate your prompt attention to this matter.


                                    
                                    Respectfully,

                                    [Your full name]

Review and Processing Timeline

Reimbursement requests undergo thorough evaluation within 5-7 business days. Approved credits are processed and returned to original payment methods within 7-14 business days, subject to financial institution processing requirements.

Submit Reimbursement Request

For comprehensive reimbursement terms and conditions, please review our detailed Reimbursement Policy.